Privacy Policy — 234bet Data Protection

1 Introduction

234bet operates a trusted online betting and casino platform serving players in Bangladesh. As part of delivering that service, we necessarily collect and process certain personal data about our registered players and site visitors. We take our obligations with respect to data privacy seriously and are committed to handling your personal information with care, transparency, and respect.

This Privacy Policy applies to all personal data collected by 234bet through:

• The 234bet website at https://234bet.bid and all sub-pages;
• The account registration and verification process;
• Deposits, withdrawals, and other financial transactions processed through the platform;
• Customer support communications conducted by email or any other channel;
• Promotional campaigns, surveys, and competitions operated by 234bet.

This Privacy Policy should be read alongside the 234bet Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and 234bet. Capitalised terms used in this policy that are not defined herein carry the meanings assigned to them in the Terms & Conditions.

2 Data We Collect

2.1 Data You Provide Directly

When you register for a 234bet account or interact with platform features, you provide us with personal data that may include:

• Identity data: Full legal name, date of birth, nationality, and gender;
• Contact data: Email address, mobile phone number, and residential address;
• Verification data: Copies of government-issued photo identity documents, proof of address documents, and payment method ownership verification submitted during the KYC process;
• Financial data: Payment method details (e.g., bKash account number, Nagad number, Rocket number, Upay number, Visa or Mastercard card details) required to process deposits and withdrawals;
• Account credentials: Username and hashed password (your raw password is never stored in plain text);
• Communication data: The content of messages you send to 234bet through email or any support channel, including any attachments you provide.

2.2 Data Collected Automatically

When you access the 234bet platform, we automatically collect certain technical data about your device and browsing session. This includes:

• Device data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, bet history, session duration, clickstream data, and features accessed;
• Location data: Approximate geographic location inferred from your IP address for the purpose of jurisdictional compliance;
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 5.

2.3 Data from Third Parties

In certain circumstances, 234bet may receive personal data about you from third-party sources, including:

• Identity verification and fraud prevention service providers used during the KYC process;
• Payment processors such as bKash, Nagad, Rocket, and Upay, who may share transaction confirmation data with us;
• Public databases and sanction-screening tools used to verify that accounts are not associated with prohibited activities.

3 How We Use Your Data

234bet uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your 234bet account, including processing your registration and confirming your identity;
• Service delivery: To allow you to place bets, play casino games, make deposits, and process withdrawals through the platform;
• Identity verification (KYC): To verify your identity and age in accordance with our obligations to prevent underage gambling and financial crime;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct described in the Terms & Conditions;
• Responsible gaming: To monitor player behaviour patterns that may indicate problem gambling and to apply responsible gaming tools including deposit limits and self-exclusion requests;
• Customer support: To respond to your enquiries, process complaints, and resolve disputes in connection with your 234bet account;
• Platform improvement: To analyse aggregate usage data for the purpose of improving platform performance, game selection, and user experience;
• Marketing communications: To send you promotional offers, bonus notifications, and news about 234bet — only where you have provided consent to receive such communications, and always with an option to unsubscribe;
• Legal compliance: To fulfil obligations imposed by applicable law, including the retention of financial transaction records and cooperation with lawful requests from competent authorities.

4 Legal Basis for Processing

234bet processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing your registration data, verifying your identity, and handling your deposits and withdrawals is necessary to perform the contract we have with you as a registered player. Without this processing, we cannot provide the 234bet service;
• Legitimate interests: We process device data, usage data, and fraud-detection data on the basis of our legitimate interest in operating a safe, fair, and commercially viable betting platform. We have assessed that this interest is not outweighed by your privacy rights in these contexts;
• Legal obligation: Certain data processing activities — including retention of financial records and cooperation with lawful requests from authorities — are required by applicable law and are carried out on that basis;
• Consent: Where we process data for marketing purposes or use non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your browser, remember your preferences, and collect information about how you interact with the site. 234bet uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. They maintain your login session, preserve game state, and facilitate the secure processing of transactions. These cookies cannot be disabled without significantly impairing the platform's functionality;
• Analytics cookies: Help us understand how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is processed in aggregate and is used solely to improve the platform;
• Preference cookies: Remember choices you have made on the platform, such as your preferred language or notification settings, so you do not need to re-enter them on each visit;
• Marketing cookies: Used only where you have provided consent. These cookies allow us to measure the effectiveness of our promotional campaigns and to deliver relevant offers to you based on your activity on the platform.

5.3 Managing Cookies

You may control the cookies stored on your device through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that disabling essential cookies will prevent you from logging in and using core platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6 Data Sharing & Disclosure

234bet does not sell, rent, or trade your personal data to third-party marketers. We share personal data only in the following limited and controlled circumstances:

• Payment processors: We share the financial data necessary to process your deposits and withdrawals with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own privacy policies and are contractually bound to handle your data securely;
• Identity verification providers: We share identity documents and personal details with KYC and fraud-prevention service providers for the purpose of verifying your identity and screening against sanction lists;
• Game technology providers: Aggregated, non-identifiable usage data may be shared with our game content providers for the purpose of maintaining game performance and certifying fair play outcomes;
• Legal and regulatory authorities: We will disclose personal data to competent authorities where required to do so by law, court order, or other binding legal process. We will, where legally permissible, notify you of such a request;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 234bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy commitments that apply to your data going forward.

7 Data Security

234bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 234bet platform;
• Hashing of passwords using industry-standard cryptographic algorithms — raw passwords are never stored;
• Access controls that restrict internal access to personal data on a strict need-to-know basis;
• Regular security assessments and monitoring of the platform infrastructure for vulnerabilities and anomalous activity;
• Secure, access-controlled data storage environments for all personal and financial records.

While 234bet takes data security seriously and invests in appropriate protective measures, no internet-based system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights or interests, 234bet will notify affected players without undue delay using the contact details on file.

8 Data Retention

234bet retains personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your active account plus a period of 3 years following account closure, to allow for the resolution of any post-closure disputes or compliance queries;
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with financial record-keeping requirements;
• KYC / identity verification documents: Retained for the duration of your active account plus 5 years following account closure;
• Customer support communications: Retained for 2 years from the date of the last communication in a given support thread, unless the matter is subject to ongoing dispute resolution;
• Marketing consent records: Retained for as long as you remain opted in to marketing communications, plus 1 year after you opt out, as evidence of the consent history.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

9 Your Privacy Rights

As a player on the 234bet platform, you hold the following rights in relation to the personal data we hold about you. You may exercise any of these rights by submitting a written request to [email protected]:

• Right of access: You may request a copy of the personal data that 234bet holds about you, along with information about how it is being used;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it;
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right may be limited where retention is required by law or where the data is necessary for the establishment or defence of legal claims;
• Right to restriction of processing: You may ask us to pause the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data or the legitimacy of our processing;
• Right to data portability: Where processing is carried out by automated means on the basis of consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

234bet will respond to all verifiable data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

The 234bet platform is intended exclusively for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to an individual under 18 years of age, we will immediately close the account, delete or anonymise the associated personal data to the extent legally permissible, and — where applicable — withhold any funds in the account in accordance with our underage gambling policy.

If you are a parent or guardian and believe that a minor in your care has created a 234bet account, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

11 Third-Party Links

The 234bet platform may contain references or links to third-party websites and services, such as payment provider portals accessed during the transaction process. This Privacy Policy applies only to the 234bet platform at https://234bet.bid. Once you navigate away from the 234bet platform to a third-party site, the privacy practices of that third party govern how your data is handled. 234bet accepts no responsibility for the privacy practices of third-party sites, and we encourage you to review the privacy policies of any third-party service you access.

12 Changes to This Privacy Policy

234bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes to this policy, we will notify registered players using the contact details held on their accounts at least 7 days before the amended policy takes effect.

The effective date shown at the top of this document will be updated each time a new version of the policy is published. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of the 234bet platform after the effective date of an amended Privacy Policy constitutes your acknowledgement of the changes.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 234bet holds about you, please get in touch using the details below:

Please include your registered email address and a clear description of your request when contacting us so that we can locate your account and respond efficiently. For security purposes, we may ask you to verify your identity before processing a data access or erasure request.